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USE CASES

Internal tools for support teams

Hand off tickets, document answers and swarm on hard cases.

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What it looks like in practice

Channels per topic

Keep work and chatter apart.

Docs and Base

Write down decisions and track the work.

Meetings when you need them

Start a call from the channel.

One search

Find anything later.

Is it a fit?

Dock is internal. Pair it with your support desk; use webhooks to post escalations into a channel.

Dock does not have recording, webinars, external chats or native mobile apps today.

Questions

Is Dock good for customer support teams?

If the fit note above matches how you work, yes. Try it on a small group first.

What does it cost?

No per-seat fee. You pay your server.

Try it

Free to self-host.

Download for Mac

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